After Sales

1. Scope and Duration of Warranty

1.1 After-sales Product Range: The entire range of products under the Saramonic brand.

1.2 Warranty Period: The microphones and earphones have a warranty of two years. The warranty period for other accessories is as specified in the table below.

1.3 Supplementary Warranty Period: Accessories included in the product's original packaging are considered part of the product. Warranty periods for these accessories are as follows.

NO	Accessory Name	Warranty Period	Remarks
1	Microphones (all series)	2 years	/
2	Headsets	2 years	/
3	Mounts, Clips (full range)	6 months	When sold separately, the warranty period is consistent with the left column.
4	Removable Lithium Batteries (full range)	6 months
5	Audio Cables (full range)	6 months
6	Cold Shoe Adapters (full range)	3 months
7	Shock Mounts (full range)	3 months
8	Battery Compartments (full range)	3 months
9	Windscreen, Sponge Covers(full range)	1 month

1.4 Supported Warranty proof: Paper and electronic invoices. The product's warranty start date is based on the purchase date. If a consumer loses both the invoice and the product's warranty card and cannot provide valid evidence of the purchase date, the warranty start date will be extended by 90 days from the manufacturing date indicated by the product's serial number.

2、Warranty Policy

Warranty Policy	Explanation
Fifteen-day Free Replacement	If the product experiences non-human-induced performance failures, you can choose to replace it with the same model and specifications or opt for free repair.
Repairs Beyond Fifteen Days Within Warranty	During the warranty period, if the product experiences performance issues due to non-human causes, We can provide free spare parts to the distributor, who will be responsible for repairing the product. For distributors who lack the capability or conditions to perform repairs, we will offer a replacement service.

3、The following situations are not covered by the warranty:

NO	Details
1	The product has exceeded the Three Guarantees effective period and free repair period
2	No formal purchase invoice and valid Three Guarantees proof (unless the product's serial number indicates it is still within the Three Guarantees period)
3	The Three Guarantees proof has been altered or the serial number on the proof does not match the product
4	Damage caused by improper operation, maintenance, storage, or other reasons not related to the product itself (e.g., water ingress, dampness, falling, pulling, squeezing, external force, over-voltage, over-current, using non-standard accessories)
5	Unauthorized service personnel have repaired, modified, altered, or disassembled the product
6	Damage caused by using pirated software or virus infection
7	Damage caused by force majeure (e.g., earthquakes, lightning, fires, floods, mudslides, typhoons)
8	Other faults or damage not caused by the product's design, technology, manufacturing, or quality issues
9	Improper storage: such as long-term exposure to high temperature, high humidity, high pressure, strong electromagnetic field environments, long-term non-charging of powered products, causing rapid aging or damage to speakers, microphones, or batteries.
10	Using non-manufacturer-approved accessories, causing the product to malfunction
11	Excluding special reasons, announced or notified as unable to provide after-sales service

4、Global Service Contact Information

We are committed to providing exceptional support to our global users. Whether you have questions, feedback, or need assistance, our dedicated team is here to help. You can reach us via WhatsApp at +86 133 5290 2207 or email us at support@Saramonic-mic.com. Rest assured, no matter where you are in the world, we're just a message away, ready to assist you with any inquiries or concerns you may have. Your satisfaction is our priority, and we look forward to serving you with excellence.

- Email: support@saramonic.com

- WhatsApp: +86 133 5290 2207

Payment

We accept all major credit and debit cards: Visa, MasterCard, American Express. We also accept the payment forms of Paypal, Bank Transfer and Apple Pay (only available for payment with iPhone and iPad).

Note

- When you pay by credit or debit card, we will receive a temporary authorization to charge your card once the payment process is completed. The actual charge will be made either when we ship your order or when the temporary authorization expires (6 days), whichever occurs first.

- Different payment methods cannot be combined, and only one bank card can be used per order.

- PayPal is accepted on orders under $10,000. Due to system limitations, we are unable to offer PayPal on items that are out of stock, and we are unable to facilitate exchanges for items purchased using PayPal. To exchange an item purchased using PayPal, simply return the original item to us, and we will issue your refund. You may then purchase the replacement item via a new order.

- For your protection, orders undergo Saramonic's verification process. You may be required to confirm that you are the cardholder or that the order details are legitimate. Saramonic reserves the right to cancel an order if the order or payment information cannot be verified. In such cases, a refund will be issued using the original payment method.

- If you encounter any issues with your payment, please contact our online customer support at https://www.saramonic.com/support or email support@saramonic.com.

F&Q

1. Will I incur any additional fees when purchasing Saramonic products?

This depends on your chosen payment method. If you use an international bank card, the purchase price may vary due to exchange rate fluctuations. Additionally, your bank or credit card provider may impose foreign transaction fees. Please contact your bank or card issuer for details on these fees. Any extra charges will not appear on your online order, and Saramonic is not responsible for any additional fees incurred when using international bank cards.

2. What should I do if my payment is declined?

If your payment is declined, you will need to place a new order. Unfortunately, we cannot restore an order once payment has been declined. To help ensure your new order goes through successfully, please check the following:

- Verify your order information (e.g., phone number, email address) before submitting your order. If shipping to a business address, ensure your name is included.

- Double-check your card details to ensure all information is correct (e.g., expiry date and billing address).

- Confirm you have entered the card security code correctly (the three-digit number on the back of your card).

- Contact your card issuer to determine if they declined the payment, as the reasons are not disclosed to us.

- If all the above information is correct, try using another card or a different payment method.

3. Can I pay for my order after it has been delivered?

Customers from Germany, the United Kingdom, Finland, Austria, and the Netherlands can use Klarna to pay after delivery.

4. How long does it take for refunds to be processed?

Refunds will be processed using the same method you used for the original payment. The refund process typically takes about 7-14 business days, depending on your bank or credit card issuer.

5. Why “Default Personal Payment Profile?” when the payment is going?

The first time you place an order at the Saramonic Online Store using a credit or debit card, you will need to enter your card information. To avoid re-entering this information for future purchases, you can create a Personal Payment Profile by selecting the “Save information for Personal Payment Profile” option. You can create multiple profiles and set one as the Default Personal Payment Profile.

6. Is my Personal Payment Profile secure?

Yes. We prioritize the security of online transactions. Saramonic takes all necessary measures to protect your credit card and other confidential personal information. Saramonic does not share this information with any outside organizations.

Tariff & Tax

To the fullest extent permitted by applicable law, you are responsible for any sales, use, value-added, or other governmental taxes, fees, or duties (collectively, "Taxes") due with respect to your purchase and use of Products and Services. Saramonic collects Taxes if we determine we have a duty to collect Taxes based on the type of Product or Service purchased, date of shipment, and the shipping address.

Logistics & Shipping

Shipping

Free shipping on orders over $149. Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product. Once an order is placed, please allow 1-2 business days to receive your order confirmation via email. The order confirmation will include your order summary and the order confirmation number. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time.

Saramonic assumes no responsibility for delayed or rejected orders due to the following reasons:

Remote Region Deliveries: Shipping times may be extended by 1-2 days for deliveries to remote areas.
Consignee Actions: Delays or delivery failures caused by the recipient’s actions, such as changing the address after shipment, providing an incorrect or unknown address, submitting incorrect contact information, or refusing to accept the package.
Force Majeure Events: Delays due to unforeseen, unavoidable, or insurmountable circumstances, including but not limited to: national or regional transportation system disruptions (e.g., weather-related issues), communication system failures, government actions, postal policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and similar events.
Prohibited Items: Delays caused by items restricted from air transport due to aviation security regulations, such as contraband, mobile phones, electronic products, and fragile items.
Regulatory Issues: Shipments that are confiscated or disposed of due to violations of transportation regulations.
Holidays and Weekends: Deliveries that cannot be made during weekends, national holidays, or festivals.

Logistics Tracking

After your order is shipped, you will receive an email with the tracking number. You can click the link to visit the official website and track your package's status.

Inspection and Signing

Since Saramonic products are typically valuable, please inspect the package upon delivery. If it appears damaged or deformed, do not sign for the delivery or open the package. Instead, contact Saramonic Support immediately.

Once you (or someone on your behalf) sign for the package, Saramonic will consider this as acceptance of the package, quantity, and product. To safeguard your rights, it is strongly recommended to record a complete unboxing video and verify the items against the packing list. If any items are missing or damaged, please contact Saramonic Support within 24 hours of receipt so the issue can be promptly addressed.

FAQ

How do I track my order status if I don’t have a Saramonic account?

When your order is confirmed, the system will automatically create a Saramonic account for you. The user ID will be the email you used to place the order. You can reset the password by clicking the link below and logging in to your Saramonic account to track your order.

After I place an order, how do I change my order before shipment?

The country, product quantity, category, and color cannot be changed once an order is placed. If you need to change these details, please cancel the order and place a new one.

Due to different tax rates in various states / provinces and cities, we do not allow customers to change the city, state / province, or ZIP code after the order is placed if the payment is made via credit card or bank transfer. If the order is paid via PayPal, no changes can be made since the payment service provider verifies shipping address information before approving the payment.

How do I cancel my order if it has not yet shipped?

If your order has not been shipped, you can log in to your Saramonic account and cancel your order under "My Orders" on the Saramonic Store. If your order has already been shipped, you cannot cancel it. Please contact the customer service team to apply for a return (https://www.saramonic.com/support).

Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are due to the consignee. Shipment charges for returned products due to order cancellation or package rejection after the goods have been shipped will be at the consignee’s expense and deducted from the refund. Shipment charges for returns without reason will also be at the customer’s expense and deducted from the refund.